“Customers may experience connectivity issues for the next 24 hours due to network uplink issues caused by Cyclone Vardah. We regret the inconvenience caused and hope full services will be restored shortly,” a representative of TTN broadband, an ISP active in the South told Gadgets 360. ACT Internet, a very popular network provider present in many Southern cities also gave almost exactly the same response, though it added that it was “working actively” to restore normalcy. Internet access in India happens through two main gateways – one in Chennai, and the other in Mumbai, so issues in Chennai have a far reaching impact on all of India.
Another service provider, Hathway, informed customers via SMS that they may face interruptions in Internet connectivity as Google is experiencing network issues in India due to the cyclone in Chennai, resulting in restricted service in operation. It added, that the cyclone has also affected repair work, and that Hathway is continuing to work with Google to restore normalcy. Airtel also sent a similar message to customers.
The problems were being caused because a lot of the fibre media backbone is Chennai has been affected by the cyclone, resulting in some issues with connnectivity. “We are experiencing challenges in fibre media backbone in Chennai due to this phenomenon and as a result Internet traffic moving via Trans Pacific Route may get impacted,” Vodafone said in a statement. “This may result in intermittent degradation of services on our Internet links.”
