Service charge on a food bill is not compulsory and a customer can choose to have it waived if not satisfied with the experience, the government said today.
The Centre has also asked states to ensure that hotels/ restaurants disseminate this information through displays in their premises.
“A number of complaints from consumers have been received that hotels and restaurants are following the practice of charging ‘service charge’ in the range of 5-20 per cent, in lieu of tips, which a consumer is forced to pay irrespective of the kind of service provided to him,” Union Consumer Affairs Ministry said in an official statement.
The Ministry had sought clarification from the Hotel Association of India, which replied that “service charge is completely discretionary and should a customer be dissatisfied with the dining experience, he/she can have it waived off.
